Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat)
Today’s customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.
One inbox for all messages- See all messages from customers in one place, wherever it comes from – in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage, and more. Support customers across messaging apps and devices
Self-service. Everywhere- Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent – all done automatically
Do more with less- Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently